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Pick Up the Roach! Why Great Leaders do the Little Things
Managers are trained to spend time balancing budgets, organizing workflow and delivering results. Very few have time to stop and focus on the small details. But the details are usually the difference between a mediocre manager and a successful leader.
Through a fascinating lesson from a simple roach, Pete will share six simple, yet essential traits that leaders can emulate every day to improve their people, their product, and their property.
In this session, participants will learn:
- how Disney trains and develops its leaders
- the six leadership traits that make all leaders successful
- how to apply these traits for immediate impact in their organization
*Program can be a 90 minute keynote or 3 hour Pre-Con Workshop
Employee Engagement in a post-covid world
It takes more than money to motivate, inspire, and engage employees. New options such as hybrid work, flexible scheduling, and unlimited PTO, while helpful, still may not be key drivers of employee engagement.
So how do leaders provide an organizational culture that leaders to employee engagement? Using the latest data, as well as examples from both Disney and local government, Pete will introduce a simple model that can help drive engagement levels for you and your entire organization.
In this session, participants will learn:
- how to discern between engaged, disengaged, and actively disengaged employees
- the four "LOVES" that drive employee performance
- multiple new ideas and strategies to enhance employee engagement levels
*Program can be a 45-75 minute keynote or 90-minute breakout session
Put Some "Magic" in your Customer Experience
If you have ever visited a Disney Theme Park across the globe, you may feel that "nobody does customer service like Disney." Although the execution is complex, the baseline concepts are quite simple.
This program is designed for you to uncover customer service strategies from Walt Disney himself, and then learn how to apply these lessons to your own organization which will enhance your levels of customer service.
In this session, participants will learn:
- the Disney secret to magical customer service
- why there is value in providing "excellent" customer service
- how to use consistency, connections, and creativity to drive service level
*Program can be a 60-75 minute keynote, 90-minute breakout session, or 3-hour Pre-Con Workshop
55 ways to add disney Magic to your organization
Disney prides itself on a simple model. Great leaders engage the employees, engaged employees inspire the customers, and inspired customers add to the business results again and again.
This session, based on the book by the same name, is personalized by Pete for your organization. Pete will choose "magical" lessons from the sections below based on your gaps, needs, and preferences.
- The Magic of Leadership
- The Magic of the Employees
- The Magic of the Customer Experience
- The Magic of Successful Business Processes
*Program can be a 60-75 minute keynote, 90-minute breakout session, or 3-hour Pre-Con Workshop
be a leadership r.o.l.e. model
When Charles Barkley was a successful NBA superstar, he famously stated in one of his many commercials "I am not a role model." Unfortunately, many employees feel the same way when they are at work.
Between "quiet quitting," lack of staffing, and mental health struggles, many employees just want to do their jobs and call it a day. But what if being a role model is easier than you thought, AND it could lead to quicker promotions, happier work days, and increased respect from your peers?
In this session, Pete shares the differences between being a mentor and a role model, and highlights the main skills needed to be a role model. They are:
- Relationships - build and nurture them
- Oversight - exhibit watchful care over multiple areas
- Leverage - realize you can't do it yourself
- Evolvement - demonstrate humbleness through lifelong learning
*Program can be a 45-75 minute keynote or a 90-minute breakout session
There is no "vision" without television!
The Carousel of Progress attraction at Walt Disney World's Magic Kingdom shares a scene where television has just been invented, and the host shares his vision by stating "You know, I predict the day when millions of people will learn Latin and Greek sitting in front of their TV sets."
While that vision may not be 100% accurate, the truth is that many television shows contain hundreds of examples (both good and bad) to help us create our vision for servant leaders, engaged employees, loyal customers, and a positive work culture.
This session will entertain and enlighten the audience with actual license-protected scenes from television shows including The Office, Ted Lasso, Welcome to Wrexham, The West Wing, Parks & Recreation, and more.
Participants will learn from cited research and discover actionable items to implement back at work. But perhaps most important, participants will laugh!...and as Walt Disney once said, "Laughter is no enemy to learning."
*Program can be a 60-90 minute keynote.