About Pete
Disney Experience
Pete's Disney work experience laid the foundation for his passion around leadership, customer service and employee engagement. He was a Disney Ambassador finalist and received the prestigious "Partners In Excellence" award, which is presented to the top 3% of Cast Members.
Leadership Practicioner
Pete is currently the Training and Organizational Development Manager responsible for the professional and career development of 7,000 local government employees. He manages a team of four direct reports, so he not only speaks on leadership and service...he practices it every day!
Certified Speaking Professional
Pete has earned the designation of Certified Speaking Professional (CSP). The CSP is the speaking profession’s international measure of speaking experience and skill. Only about 12 percent of the speakers worldwide hold this professional designation.
Most Requested Sessions
Pick Up The Roach! Leaders do the Little Things
Six tips to help managers and supervisors (or any employee) be the best leader they can be
Employee Engagement - Lessons from the Mouse House
Discover four simple ways to keep yourself and your employees engaged in the workplace
The Disney Way of Customer Service
Apply the 3 C's of Disney Customer Service to your organization
Put some Disney "Show" into your Organization
Determine how to apply the five senses to your company to improve business
How can Pete Help my Organization?
Improve Leadership
High-Performing Leaders are the backbone of any company. Pete inspires your managers , supervisors, and executives to understand and apply simple leadership traits and actions that will have an immediate effect on individual departments and the entire organization.
Enhance Employee Engagement Levels
No matter the industry, all companies have employees that are either engaged, disengaged, or actively disengaged. Pete uses current research and personal experience to help employees discover the value of being highly engaged in the workplace.
Strengthen Customer Service Skills
It's a safe assumption that almost all employees already know how to provide excellent customer service. The issue is not the how, but the why...as in "Why won't you provide excellent customer service?" Pete provides a workable framework and plan for all levels of employees to deliver excellent customer service at all times.
Refocus the Lens of the Employee
Sometimes your staff just loses their focus. Perhaps they forgot why they applied to work at your organization. Pete believes that the "purpose" of working should always outweigh the "paycheck" of working. He applies this framework in all of his sessions to help employees refocus on what they do and why they do it.
Purchase Pete's Book
Pete's first book, Employee Engagement - Lessons from the Mouse House is available on Amazon.com. Click the button below to order.