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Pete Blank will show you how to put a little "Magic" into your organization!
Pete's 15 years of Disney work experience laid the foundation for his passion around leadership, customer service and employee engagement. He was a Disney Ambassador finalist and received the prestigious "Partners In Excellence" award, which is presented to the top 3% of Cast Members.
Since 2007, Pete has worked in local government, and is currently a Training and Organizational Development Manager responsible for the professional and career development of 7,000 local government employees. He not only speaks on leadership....he practices it every day!
Employee Engagement: Lessons from the Mouse House and 55 Ways to Add Disney Magic to your Organization are two books that can help you improve as a manager, supervisor, or leader. His third book, Pick Up The Roach, is due out in late 2024.
For three years and counting, Pete has shared leadership and motivational messages every Monday on Good Day Alabama, the highest rated morning show in Central Alabama. This weekly session on WBRC-TV allows him to motivate and inspire viewers from across the state of Alabama.
"Pete's Points" WEEKLY video blogs reach over 10,000 leaders each week. These short two minute leadership blasts are recorded from locations across the United States, and provide micro-bursts of learning for employees and leaders at all levels.
In addition to leading a training team in local government and speaking to guests across the U.S., he also has his own trolley company. Birmingham Trolley Tours is Pete's way to showcase the best of Birmingham to both residents and tourists. Click the logo above to learn more about Birmingham Trolley Tours!
High-Performing Leaders are the backbone of any company. Pete inspires your managers , supervisors, and executives to understand and apply simple leadership traits and actions that will have an immediate effect on individual departments and the entire organization.
No matter the industry, all companies have employees that are either engaged, disengaged, or actively disengaged. Pete uses current research and personal experience to help employees discover the value of being highly engaged in the workplace.
It's a safe assumption that almost all employees already know how to provide excellent customer service. The issue is not the how, but the why...as in "Why won't you provide excellent customer service?" Pete provides a workable framework and plan for all levels of employees to deliver excellent customer service at all times.
Sometimes your staff just loses their focus. Perhaps they forgot why they applied to work at your organization. Pete believes that the "purpose" of working should always outweigh the "paycheck" of working. He applies this framework in all of his sessions to help employees refocus on what they do and why they do it.