Discover the six "Up's" that all leaders need for success
Examine the four "Love's" that drive employee engagement
Recognize the three "C's" of Disney Customer Service and how to apply them in your organization
Pete's Disney work experience laid the foundation for his passion around leadership, customer service and employee engagement. He was a Disney Ambassador finalist and received the prestigious "Partners In Excellence" award, which is presented to the top 3% of Cast Members.
Pete is currently the Training and Organizational Development Manager responsible for the professional and career development of 7,000 local government employees. He manages a team of four direct reports, so he not only speaks on leadership and service...he practices it every day!
Pete has earned the designation of Certified Speaking Professional (CSP). The CSP is the speaking profession’s international measure of speaking experience and skill. Only about 12 percent of the speakers worldwide hold this professional designation.
High-Performing Leaders are the backbone of any company. Pete inspires your managers , supervisors, and executives to understand and apply simple leadership traits and actions that will have an immediate effect on individual departments and the entire organization.
No matter the industry, all companies have employees that are either engaged, disengaged, or actively disengaged. Pete uses current research and personal experience to help employees discover the value of being highly engaged in the workplace.
It's a safe assumption that almost all employees already know how to provide excellent customer service. The issue is not the how, but the why...as in "Why won't you provide excellent customer service?" Pete provides a workable framework and plan for all levels of employees to deliver excellent customer service at all times.
Sometimes your staff just loses their focus. Perhaps they forgot why they applied to work at your organization. Pete believes that the "purpose" of working should always outweigh the "paycheck" of working. He applies this framework in all of his sessions to help employees refocus on what they do and why they do it.
Pete's keynotes and workshops are