Keynote Speaker and Leadership / Service Expert

About Pete

Disney Experience

Pete's Disney work experience laid the foundation for his passion around leadership, customer service and employee engagement. He was a Disney Ambassador finalist and received the prestigious "Partners In Excellence" award, which is presented to the top 3% of Cast Members.

Leadership Practicioner

Pete is currently the Training and Organizational Development Manager responsible for the professional and career development of 7,000 local government employees. He manages a team of four direct reports, so he not only speaks on leadership and service...he practices it every day!

Certified Speaking Professional

Pete has earned the designation of Certified Speaking Professional (CSP). The CSP is the speaking profession’s international measure of speaking experience and skill. Only about 12 percent of the speakers worldwide hold this professional designation.

Most Requested Sessions

Pick Up The Roach! Why Great Leaders do the Little Things

Becoming a high performing leader takes time, energy, and strategy. This session shares six steps that leaders can use to enhance their leadership skills. Examples from Disney combined with a simple roach create a blueprint for leaders to apply on a daily basis.

Learn More about Leadership and Picking up The Roach!

Employee Engagement - Lessons from the Mouse House

Successful companies like The Walt Disney Company are able to keep most of their employees engaged and motivated in the workplace. How do they do it, and what can we learn from them? Discover how to increase your engagement levels as well as the levels of your co-workers!

Learn More about Employee Engagement and the Mouse House

The Disney Way of Customer Service

If you have ever visited a Disney Theme Park across the globe, you may feel that "nobody does customer service like Disney." Although the execution is complex, the baseline concepts are quite simple. Uncover customer service strategies from Walt Disney himself, and learn how to apply these lessons to your own organization.

Learn more about Disney Customer Service

How can Pete Help my Organization?

Improve Leadership

High-Performing Leaders are the backbone of any company. Pete inspires your managers , supervisors, and executives to understand and apply simple leadership traits and actions that will have an immediate effect on individual departments and the entire organization.

Enhance Employee Engagement Levels

No matter the industry, all companies have employees that are either engaged, disengaged, or actively disengaged. Pete uses current research and personal experience to help employees discover the value of being highly engaged in the workplace.

Strengthen Customer Service Skills

It's a safe assumption that almost all employees already know how to provide excellent customer service. The issue is not the how, but the why...as in "Why won't you provide excellent customer service?" Pete provides a workable framework and plan for all levels of employees to deliver excellent customer service at all times.

Refocus the Lens of the Employee

Sometimes your staff just loses their focus. Perhaps they forgot why they applied to work at your organization. Pete believes that the "purpose" of working should always outweigh the "paycheck" of working. He applies this framework in all of his sessions to help employees refocus on what they do and why they do it.