Pete Blank will show you how to put a little "Magic" into your organization!
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"Why are all the Disney Cast Members always smiling?" - "How does Disney move so many people around its theme parks and resorts so efficiently?" - "Why can't we be more like Disney?" If you've ever asked questions like this, then 55 Ways to Add Disney Magic to your Organization may have the answers you are looking for. Pete Blank spent 13 years learning the in's and out's of the Disney theme parks. Now, he works with organizations who want to enhance employee engagement, improve the customer experience, and streamline their business processes.
These 55 chapters contain real life lessons from Disney as well as action items you can implement right away. Blank breaks it all down into four simple concepts: The Magic of Leadership, The Magic of the Employees, The Magic of the Customer Experience, and The Magic of Successful Business Processes.
It does not matter if you are the CEO, middle management, a front-end supervisor, or an employee on the front lines. This book is a comprehensive guide to create a thriving environment within your own organization. In the end, it’s all about applying just the right amount of Disney Magic.
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In Employee Engagement: Lessons from the Mouse House! Blank includes real-life stories, provides examples, and illustrates how the famous resort keeps over 50,000 cast members dedicated to their work. Readers will find many valuable tips, tricks, and techniques scattered throughout the following chapters.
Engage Them with Employee Development
Engage Them via Team Building
Engage Them through Motivation
Engage Them by Enhancing YOUR Leadership Skills
Engage Them by Amplifying YOUR Recognition Methods
Engage Them by Partnering and Building Relationships
The author hopes supervisors, managers, and business owners will use this comprehensive guide to create a thriving environment within their own organizations. In the end, it’s all about applying just the right amount of Disney magic!
Discover the six "Up's" that all leaders need for success and how to apply them to your life on a daily basis
Examine the four "Love's" that drive employee engagement
Discover how the simple formula of "leadership-employee-customer-business" can add magic to your organization
Pete's Disney work experience laid the foundation for his passion around leadership, customer service and employee engagement. He was a Disney Ambassador finalist and received the prestigious "Partners In Excellence" award, which is presented to the top 3% of Cast Members.
Pete is currently the Training and Organizational Development Manager responsible for the professional and career development of 7,000 local government employees. He manages a team of five direct reports, so he not only speaks on leadership and service...he practices it every day!
Pete has earned the designation of Certified Speaking Professional (CSP). The CSP is the speaking profession’s international measure of speaking experience and skill. Only about 12 percent of the speakers worldwide hold this professional designation.
Pete has earned the designation of Certified Facilitator of Training (CFT). The CFT is an international measure of facilitation, presenting instructional content, executing learning tactics while effectively engaging the learners.
High-Performing Leaders are the backbone of any company. Pete inspires your managers , supervisors, and executives to understand and apply simple leadership traits and actions that will have an immediate effect on individual departments and the entire organization.
No matter the industry, all companies have employees that are either engaged, disengaged, or actively disengaged. Pete uses current research and personal experience to help employees discover the value of being highly engaged in the workplace.
It's a safe assumption that almost all employees already know how to provide excellent customer service. The issue is not the how, but the why...as in "Why won't you provide excellent customer service?" Pete provides a workable framework and plan for all levels of employees to deliver excellent customer service at all times.
Sometimes your staff just loses their focus. Perhaps they forgot why they applied to work at your organization. Pete believes that the "purpose" of working should always outweigh the "paycheck" of working. He applies this framework in all of his sessions to help employees refocus on what they do and why they do it.