Email me at peteblank@peteblank.com or call 407.376.8384

Pete Blank
Pete Blank
  • Home
  • FREE Multimedia Content
    • Fox 6 Monday Motivation
    • MORE Monday Motivation
    • Pete's Points Videos
    • Alexa Daily FlashBriefs
    • Recorded Webinars
    • MORE Recorded Webinars
    • Pete as a Podcast Guest
    • Leadership & Laughs Video
    • Leadership & Laughs Audio
    • Trainer Talk Live!
  • Programs
  • Clients
  • Books
  • Certifications
  • Testimonials
  • About
    • About Professional Pete
    • About Personal Pete
  • Contact
  • For Meeting Professionals
  • More
    • Home
    • FREE Multimedia Content
      • Fox 6 Monday Motivation
      • MORE Monday Motivation
      • Pete's Points Videos
      • Alexa Daily FlashBriefs
      • Recorded Webinars
      • MORE Recorded Webinars
      • Pete as a Podcast Guest
      • Leadership & Laughs Video
      • Leadership & Laughs Audio
      • Trainer Talk Live!
    • Programs
    • Clients
    • Books
    • Certifications
    • Testimonials
    • About
      • About Professional Pete
      • About Personal Pete
    • Contact
    • For Meeting Professionals

  • Home
  • FREE Multimedia Content
  • Programs
  • Clients
  • Books
  • Certifications
  • Testimonials
  • About
  • Contact
  • For Meeting Professionals

PETE'S POINTS VIDEO LESSONS

Volume 213 - Make Personal and Virtual Relationships

There are two types of relationships: Personal and Virtual. Make sure you spend time grooming and improving both types.

Volume 212 - Problem Solving at the Atlantic City Boardwalk

Don't just solve a problem to solve a problem...  Solve a problem because the solution could end up creating something bigger and better than you ever dreamed.

Volume 211 - The Greater Good

Leaders, we have to get out of our silos and work together for "the greater good."  Depending on the size of your company and the goals of your organization, the "greater good" may mean different things to different people.  But for all of us, I think it means to reframe what we are are trying to accomplish as a collective whole.    

Volume 210 - Remote Work = Employee Isolation?

Remote work is great.  Hybrid work is great.  100% in the office is great.  The success of these styles depends on you and your organizational culture.  BUT...if you are 100% remote, what are you doing to minimize the effects of "employee isolation"?

Volume 209 - Long Shot at Churchill Downs

Are you willing to take a "long shot?"  What do you do when the odds are against you?  Rich Strike was 80-1 odds to win the Kentucky Derby a couple of weeks ago.  You may be a long shot. Your goal may be a long shot.  It doesn't mean you should not try.

Volume 208 - Adaptability by Betsy Ross

What do you know about Betsy Ross?  If you are like me, your answer is "she made the American Flag."  Yes, and...  She was much more than that.  A leader, a skilled craftswoman, a courageous fighter, a passionate American, and more...  What an amazing woman with incredible "adaptability skills."    

Volume 207 - The Back Door

Leaders, it's time to stop your employees from "gaming the system!"  Here, I share a story from Epcot about how we experienced this in my organization, and why we addressed it right away!  What do you do when your employees try to "game the system" by using a back door?    

Volume 206 - Share your Expertise

Leaders should be "sharing their expertise" with others to help them grow.  One way is to speak at conferences.  

Volume 205 - Going Bananas for the Guest Experience Cycle

How do the Savanah Bananas implement the Guest Experience Cycle on a regular basis?  This short video shares their success.

Volume 204 - Cheesesteaks and Competition

 How do you "view" your competition if you can't see them?  Here are a few ways to keep with your competition when they are out-of-sight!

Volume 203 - Adapting your Organizational Culture

      Organizational Culture has its share of twists and turns right now! As a leader, are you adapting and balancing the needs of your employees with the needs of your organization?

Volume 202 - "What if...?"

 

Encourage your employees to ask "What if...?" It could help you build a bridge to something great!

Volume 201 - What's Old is New Again

      Don't discount old or historical property pieces at work.  Just a little cost and creativity turns something old into something new!

Volume 200 - Views

 

Have you taken a 30,000 foot view of any of your processes recently?  I just did for Volume 200 of Pete's Points!  This edition comes with two action items...one for you and one for me!  Watch the short video for your personal challenge, and thanks for supporting me through 200 episodes.  

Volume 199 - Repurposing your Property

      What spaces/elements/rooms do you have at your work property that aren't being used 100% of the time? How can you "repurpose" these spaces to use them more often?

PETE'S POINTS VIDEO LESSONS

Volume 198 - Ethics and Astros

 

With all due respect to the Osmonds, I believe that "...one bad apple can spoil the whole bunch, girl...." Make sure your organization is known for success instead of scandal!

Volume 197 - Organizational Culture takes Center Stage

       Employees want more than just a paycheck.  They want an organizational culture filled with love, fun, flexibility, ed. reimbursement, hybrid work, and more.  What are you offering your employees?

Volume 196 - Insanity, or Try, Try Again?

 We are about to try Spring Football...again! You are about to try the same recruiting process...again! You lead your employees the same way...again!  But the results are just not there.
​
Are these the definitions of "insanity", or do you truly believe that "If at first you don't succeed, try, try again?" 

Volume 195 - Vacation means Vacation

       Vacation means Vacation. It does not mean Vacation + Work. There is overwhelming research sharing why we must disconnect from work while on vacation! 

Volume 194 - "Protect" your Employees (from leaving)

Some call it "The Great Resignation."  Others call it "The Big Quit."

​

Whatever you call it, the fact remains that employees have more opportunities than ever to move on from your organization. It's your job to retain then...especially the high-performers.

​


Volume 193 - Transformative Power at Laurel Falls

      Leaders can take the transformative power of a small drop of water and turn it into a huge waterfall of employee development. How can you "transform" your employees and your culture? 

Volume 192 - Marketing Bread to Make Bread $

 Dollywood has great rides, shows, and attractions.  So why should you care about their little ol' cinnamon bread?  Could it be that their cinnamon bread helps to make lot$ of bread for the company? 

Volume 191 - Backwards in Nebraska

     Sometimes you HAVE to go backwards.  It may be the only way to reset, revisit, and restructure your processes.  While going backwards all the time is not good, never be afraid to stop a failing project, go "backwards" to the drawing board, and come back with something even better. 

Volume 190 - "Must-do" at In-N-Out Burger and Culture

In-N-Out Burger is a "must-do" whenever I head to the West Coast. 

Today and for the near future, driving your corporate culture is a "must-do" for all leaders!  

Volume 189 - Overlay at Disneyland

    Disney Parks often use overlays in some of their attractions to "plus" them up during certain times of the year.  On what product or service can you add an "overlay" in order to improve your customer experience? 

Volume 188 - What "Vehicle" helps drive your Products?

 While the end product at V.Sattui Winery is delicious wine, they still needed a "vehicle" to get people to visit when they reopened in 1976. Their picnic grounds and deli were the "vehicle" to get customers to their final product...which is the wine.  What "vehicle" are you using to drive customers to your final products? 

Volume 187 - Being Grand with your Greetings

   The Chateau Elan Winery & Resort provides a "Grand" experience.  But all you need to do to provide that same experience for your guests could be a simple "Greeting."  

Volume 186 - Lagniappe at the Tradewinds

 

 Lagniappe is that "little something extra." What lagniappe are you providing to enhance YOUR customer experience?  While your lagniappe doesn't have to be as costly as canals, it CAN be as effective, no matter how big or how small.  

Volume 185 - Forgetfulness at Unclaimed Baggage

  What have you forgotten recently? Phone? Keys? Wallet? Following up with an employee who now thinks you are a moron as you forgot to give them the answer that you promised to give them by the end of the day?  This is why it is so important to minimize "forgetfulness."

Volume 184 - Hip to Be Square in Savannah

 

Huey Lewis once sang it's "Hip to be Square."  There may be positive reasons for leaders to be "square" every now and then.  With all apologies to Huey Lewis AND the News, I present these three "Tips to be Square." (sigh) 

Volume 183 - Accuracy at Cars Land

  "Accuracy Matters" is one of many slogans you will hear on local news across the U.S. But how does that apply to us as leaders, and how can we ensure accuracy at work? These two tips may help. 

Volume 182 - Anticipation at Disneyland

 

Step 1 of the Guest Experience Cycle is "anticipation."  The opposite of anticipation is "hopelessness."  As you create a successful customer experience, would you rather they think about their upcoming visit with you with a sense of "anticipation" -  or a sense of "hopelessness?"

It's up to you.

Volume 181 - Ohana, Family, and LinkedIn

 Relationships are more valuable than Connections. Are you using the LinkedIn Messaging feature to build relationships? I used it with Kendall before I vacationed in Hawaii earlier this year. It helped us maintain our "Ohana". 

Volume 180 - Risk vs. Reward

 As leaders, there is always "danger" in front of us. One way to approach that danger is to view it in terms of "risk vs. reward." 

Volume 179 - "Underestimating" at Diamond Head

Supervision may look easy, but it is hard work...as is hiking to the top of Diamond Head Crater in Oahu.  Be sure not to "underestimate" all the work you have to do to be a successful supervisor/manager/leader.

Volume 178 - Giovanni's Shrimp and "Show"

 I love the Disney show, but does "Show" always have to mean pristine? Not when it comes to Giovanni's Shrimp Truck in Oahu...and that's OK...because it is awesome! How can you align your show elements to your organizational or community culture?

Volume 177 - Setting Stretch Goals for your Employees

Some employees are motivated not by regular goals, but by "stretch" goals.  Can you set some stretch goals for your team that will help them rise "To The Top?"

Volume 176 - Play at Work

The word "play" is not usually associated with work, but it should be!  Here is my #1 tip if you are going to try and have fun or "play" at work!

Volume 175 - Passion at Work

Are you passionate about things in your life?  If so, does it make sense to also be "passionate" about your work?

Volume 174 - Leaders are always "On-Stage"

Your employees are always watching you.  Your guests are always watching you.  Do you like what they see?

Volume 173 - Success in Mississippi

What does "success" mean to you?  Perhaps it is less about goals and more about enthusiasm.

Volume 172 - Love your Organization

 Do your employees "love" their organization? Every employee I came in contact with at Sandals Resort Negril seemed to Love their Organization. Do your employees feel and share that love with others? 

Volume 171 - Sandals, Seagrass, and the Disney Show

You don't have to be a "Five-Star" resort to provide a five-star customer experience.  All you need is employees who will do the little things.

Volume 170 - Symbols and Icons

 The City of Grand Rapids, Michigan, has a very cool four-story "symbol" which has become "iconic" and tells a great "story" with which everyone can "connect." Can the symbols and icons of your organization do the same? 

Volume 169 - Post-Pandemic Hiring Tips

 
90% of their graduates were hired quickly, hired into a job aligned with their major, and hired into a job that they like. With all that in mind, how does your organization stack up? 

Volume 168 - Three Leadership Tips from President Gerald R. Ford

 Our 38th President had leadership thrust upon him.  Upon reading this excerpt from him 1974 swearing-in speech in 1974, I found three leadership tips that should help all of us.

Volume 167 - History, Heritage and Traditions

 Leaders, say Yes! to innovation and moving-forward.  But don't forget a 'tip o the cap' to your history, heritage and traditions as well.  Enjoy this short #petespoints from St Pete Beach about how this local hotel combines moving forward and looking back. 

Volume 166 - Inclusion

 Inclusion is not a buzzword.  It is an essential component of business.  What are you doing to make inclusion part of your organizational culture? 

Volume 165 - Passion and People

 Remy the Rat has PASSION to be a chef, and he had PEOPLE to help him.  Many leaders need the same things to be successful. 

Copyright © 2022 Pete Blank - All Rights Reserved.

  • Fox 6 Monday Motivation
  • Pete's Points Videos
  • Alexa Daily FlashBriefs
  • Pete as a Podcast Guest
  • Programs
  • Clients
  • Books
  • Testimonials
  • About Professional Pete
  • About Personal Pete
  • Contact