Huey Lewis once sang it's "Hip to be Square." There may be positive reasons for leaders to be "square" every now and then. With all apologies to Huey Lewis AND the News, I present these three "Tips to be Square." (sigh)
"Accuracy Matters" is one of many slogans you will hear on local news across the U.S. But how does that apply to us as leaders, and how can we ensure accuracy at work? These two tips may help.
Step 1 of the Guest Experience Cycle is "anticipation." The opposite of anticipation is "hopelessness." As you create a successful customer experience, would you rather they think about their upcoming visit with you with a sense of "anticipation" - or a sense of "hopelessness?"
It's up to you.
Relationships are more valuable than Connections. Are you using the LinkedIn Messaging feature to build relationships? I used it with Kendall before I vacationed in Hawaii earlier this year. It helped us maintain our "Ohana".
As leaders, there is always "danger" in front of us. One way to approach that danger is to view it in terms of "risk vs. reward."
Supervision may look easy, but it is hard work...as is hiking to the top of Diamond Head Crater in Oahu. Be sure not to "underestimate" all the work you have to do to be a successful supervisor/manager/leader.
I love the Disney show, but does "Show" always have to mean pristine? Not when it comes to Giovanni's Shrimp Truck in Oahu...and that's OK...because it is awesome! How can you align your show elements to your organizational or community culture?
Some employees are motivated not by regular goals, but by "stretch" goals. Can you set some stretch goals for your team that will help them rise "To The Top?"
The word "play" is not usually associated with work, but it should be! Here is my #1 tip if you are going to try and have fun or "play" at work!
Are you passionate about things in your life? If so, does it make sense to also be "passionate" about your work?
Your employees are always watching you. Your guests are always watching you. Do you like what they see?
What does "success" mean to you? Perhaps it is less about goals and more about enthusiasm.
Do your employees "love" their organization? Every employee I came in contact with at Sandals Resort Negril seemed to Love their Organization. Do your employees feel and share that love with others?
You don't have to be a "Five-Star" resort to provide a five-star customer experience. All you need is employees who will do the little things.
The City of Grand Rapids, Michigan, has a very cool four-story "symbol" which has become "iconic" and tells a great "story" with which everyone can "connect." Can the symbols and icons of your organization do the same?
90% of their graduates were hired quickly, hired into a job aligned with their major, and hired into a job that they like. With all that in mind, how does your organization stack up?
Our 38th President had leadership thrust upon him. Upon reading this excerpt from him 1974 swearing-in speech in 1974, I found three leadership tips that should help all of us.
Leaders, say Yes! to innovation and moving-forward. But don't forget a 'tip o the cap' to your history, heritage and traditions as well. Enjoy this short #petespoints from St Pete Beach about how this local hotel combines moving forward and looking back.
Inclusion is not a buzzword. It is an essential component of business. What are you doing to make inclusion part of your organizational culture?
Remy the Rat has PASSION to be a chef, and he had PEOPLE to help him. Many leaders need the same things to be successful.
What would you pay to drive "highway speeds" around Talladega Superspeedway with its 33 degree banked turns? I paid $50, and it was part of the $35,000 they raised in one day to help with tornado relief efforts in Central Alabama. What is your organization doing, with both your property and your people, to create goodwill and to give back to your community?
Safety - Courtesy - Show - Efficiency. These four make up the quality standards for a great customer experience (CX). Can you add or enhance any of these to make your CX even better?
Do you have an idea that is a "game-changer?" Disney had one around time-shares. It changed the industry. How cool would it be if your idea changed not only your business, but an entire industry?
When you all worked in the office 100% of the time, your inclement weather policies made sense. Now that you have some workers remote and some hybrid, is it time to update those policies?
As you provide products and services to your customers, can you take a "functional" product/service and make it really fun? This restaurant in Breckenridge, CO, does just that.