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Do your employees "love" their organization? Every employee I came in contact with at Sandals Resort Negril seemed to Love their Organization. Do your employees feel and share that love with others?
You don't have to be a "Five-Star" resort to provide a five-star customer experience. All you need is employees who will do the little things.
The City of Grand Rapids, Michigan, has a very cool four-story "symbol" which has become "iconic" and tells a great "story" with which everyone can "connect." Can the symbols and icons of your organization do the same?
90% of their graduates were hired quickly, hired into a job aligned with their major, and hired into a job that they like. With all that in mind, how does your organization stack up?
Our 38th President had leadership thrust upon him. Upon reading this excerpt from him 1974 swearing-in speech in 1974, I found three leadership tips that should help all of us.
Leaders, say Yes! to innovation and moving-forward. But don't forget a 'tip o the cap' to your history, heritage and traditions as well. Enjoy this short #petespoints from St Pete Beach about how this local hotel combines moving forward and looking back.
Inclusion is not a buzzword. It is an essential component of business. What are you doing to make inclusion part of your organizational culture?
Remy the Rat has PASSION to be a chef, and he had PEOPLE to help him. Many leaders need the same things to be successful.
What would you pay to drive "highway speeds" around Talladega Superspeedway with its 33 degree banked turns? I paid $50, and it was part of the $35,000 they raised in one day to help with tornado relief efforts in Central Alabama. What is your organization doing, with both your property and your people, to create goodwill and to give back to your community?
Safety - Courtesy - Show - Efficiency. These four make up the quality standards for a great customer experience (CX). Can you add or enhance any of these to make your CX even better?
Do you have an idea that is a "game-changer?" Disney had one around time-shares. It changed the industry. How cool would it be if your idea changed not only your business, but an entire industry?
When you all worked in the office 100% of the time, your inclement weather policies made sense. Now that you have some workers remote and some hybrid, is it time to update those policies?
As you provide products and services to your customers, can you take a "functional" product/service and make it really fun? This restaurant in Breckenridge, CO, does just that.
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