We are about to try Spring Football...again! You are about to try the same recruiting process...again! You lead your employees the same way...again! But the results are just not there.
Are these the definitions of "insanity", or do you truly believe that "If at first you don't succeed, try, try again?"
Vacation means Vacation. It does not mean Vacation + Work. There is overwhelming research sharing why we must disconnect from work while on vacation!
Some call it "The Great Resignation." Others call it "The Big Quit."
Whatever you call it, the fact remains that employees have more opportunities than ever to move on from your organization. It's your job to retain then...especially the high-performers.
Leaders can take the transformative power of a small drop of water and turn it into a huge waterfall of employee development. How can you "transform" your employees and your culture?
Dollywood has great rides, shows, and attractions. So why should you care about their little ol' cinnamon bread? Could it be that their cinnamon bread helps to make lot$ of bread for the company?
Sometimes you HAVE to go backwards. It may be the only way to reset, revisit, and restructure your processes. While going backwards all the time is not good, never be afraid to stop a failing project, go "backwards" to the drawing board, and come back with something even better.
In-N-Out Burger is a "must-do" whenever I head to the West Coast.
Today and for the near future, driving your corporate culture is a "must-do" for all leaders!
Disney Parks often use overlays in some of their attractions to "plus" them up during certain times of the year. On what product or service can you add an "overlay" in order to improve your customer experience?
While the end product at V.Sattui Winery is delicious wine, they still needed a "vehicle" to get people to visit when they reopened in 1976. Their picnic grounds and deli were the "vehicle" to get customers to their final product...which is the wine. What "vehicle" are you using to drive customers to your final products?
The Chateau Elan Winery & Resort provides a "Grand" experience. But all you need to do to provide that same experience for your guests could be a simple "Greeting."
Lagniappe is that "little something extra." What lagniappe are you providing to enhance YOUR customer experience? While your lagniappe doesn't have to be as costly as canals, it CAN be as effective, no matter how big or how small.
What have you forgotten recently? Phone? Keys? Wallet? Following up with an employee who now thinks you are a moron as you forgot to give them the answer that you promised to give them by the end of the day? This is why it is so important to minimize "forgetfulness."
Huey Lewis once sang it's "Hip to be Square." There may be positive reasons for leaders to be "square" every now and then. With all apologies to Huey Lewis AND the News, I present these three "Tips to be Square." (sigh)
"Accuracy Matters" is one of many slogans you will hear on local news across the U.S. But how does that apply to us as leaders, and how can we ensure accuracy at work? These two tips may help.
Step 1 of the Guest Experience Cycle is "anticipation." The opposite of anticipation is "hopelessness." As you create a successful customer experience, would you rather they think about their upcoming visit with you with a sense of "anticipation" - or a sense of "hopelessness?"
It's up to you.
Relationships are more valuable than Connections. Are you using the LinkedIn Messaging feature to build relationships? I used it with Kendall before I vacationed in Hawaii earlier this year. It helped us maintain our "Ohana".
As leaders, there is always "danger" in front of us. One way to approach that danger is to view it in terms of "risk vs. reward."
Supervision may look easy, but it is hard work...as is hiking to the top of Diamond Head Crater in Oahu. Be sure not to "underestimate" all the work you have to do to be a successful supervisor/manager/leader.
I love the Disney show, but does "Show" always have to mean pristine? Not when it comes to Giovanni's Shrimp Truck in Oahu...and that's OK...because it is awesome! How can you align your show elements to your organizational or community culture?
Some employees are motivated not by regular goals, but by "stretch" goals. Can you set some stretch goals for your team that will help them rise "To The Top?"
The word "play" is not usually associated with work, but it should be! Here is my #1 tip if you are going to try and have fun or "play" at work!
Are you passionate about things in your life? If so, does it make sense to also be "passionate" about your work?
Your employees are always watching you. Your guests are always watching you. Do you like what they see?
What does "success" mean to you? Perhaps it is less about goals and more about enthusiasm.
Do your employees "love" their organization? Every employee I came in contact with at Sandals Resort Negril seemed to Love their Organization. Do your employees feel and share that love with others?
You don't have to be a "Five-Star" resort to provide a five-star customer experience. All you need is employees who will do the little things.
The City of Grand Rapids, Michigan, has a very cool four-story "symbol" which has become "iconic" and tells a great "story" with which everyone can "connect." Can the symbols and icons of your organization do the same?
90% of their graduates were hired quickly, hired into a job aligned with their major, and hired into a job that they like. With all that in mind, how does your organization stack up?
Our 38th President had leadership thrust upon him. Upon reading this excerpt from him 1974 swearing-in speech in 1974, I found three leadership tips that should help all of us.
Leaders, say Yes! to innovation and moving-forward. But don't forget a 'tip o the cap' to your history, heritage and traditions as well. Enjoy this short #petespoints from St Pete Beach about how this local hotel combines moving forward and looking back.
Inclusion is not a buzzword. It is an essential component of business. What are you doing to make inclusion part of your organizational culture?
Remy the Rat has PASSION to be a chef, and he had PEOPLE to help him. Many leaders need the same things to be successful.
What would you pay to drive "highway speeds" around Talladega Superspeedway with its 33 degree banked turns? I paid $50, and it was part of the $35,000 they raised in one day to help with tornado relief efforts in Central Alabama. What is your organization doing, with both your property and your people, to create goodwill and to give back to your community?
Safety - Courtesy - Show - Efficiency. These four make up the quality standards for a great customer experience (CX). Can you add or enhance any of these to make your CX even better?
Do you have an idea that is a "game-changer?" Disney had one around time-shares. It changed the industry. How cool would it be if your idea changed not only your business, but an entire industry?
When you all worked in the office 100% of the time, your inclement weather policies made sense. Now that you have some workers remote and some hybrid, is it time to update those policies?
As you provide products and services to your customers, can you take a "functional" product/service and make it really fun? This restaurant in Breckenridge, CO, does just that.
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