Managers are trained to spend time balancing budgets, organizing workflow and delivering results. Very few have time to stop and focus on the small details. But the details are usually the difference between a mediocre manager and a successful leader.
Through a fascinating lesson from a simple roach, Pete will share six simple, yet essential traits that leaders can emulate every day to improve their people, their product, and their property.
In this session, participants will learn:
*Program can be a 90 minute keynote or 3 hour workshop
Successful companies like The Walt Disney Company are able to keep most of their employees engaged and motivated in the workplace. How do they do it, and what can we learn from them? This session, based on the book by the same name, takes a humorous look at how to increase your engagement levels as well as the levels of your co-workers!
In this session, participants will learn:
*Program can be a 45-75 minute keynote or 2-3 hour workshop
If you have ever visited a Disney Theme Park across the globe, you may feel that "nobody does customer service like Disney." Although the execution is complex, the baseline concepts are quite simple.
This program is designed for you to uncover customer service strategies from Walt Disney himself, and then learn how to apply these lessons to your own organization which will enhance your levels of customer service.
In this session, participants will learn:
*Program can be a 45-75 minute keynote or 2-3 hour workshop
Disney prides itself on a simple model. Great leaders engage the employees, engaged employees inspire the customers, and inspired customers add to the business results again and again.
This session, based on the book by the same name, is personalized by Pete for your organization. Pete will choose "magical" lessons from the sections below based on your gaps, needs, and preferences.
*Program can be a 45-75 minute keynote or 2-3 hour interactive workshop
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