Pick Up the Roach! Why Great Leaders do the Little Things
Session Description and Learning Objectives
Managers are trained to spend time balancing budgets, organizing workflow and delivering results. Very few have time to stop and focus on the small details. But the details are usually the difference between a mediocre manager and a successful leader.
Through a fascinating lesson from a simple roach, Pete will share six simple, yet essential traits that leaders can emulate every day to improve their people, their product, and their property.
In this session, participants will learn:
- how Disney trains and develops its leaders
- the six leadership traits that make all leaders successful
- how to apply these traits for immediate impact in their organization
*Program can be a 90 minute keynote or 3 hour workshop
Employee Engagement: Lessons from the Mouse House
Session Description and Learning Objectives
Successful companies like The Walt Disney Company are able to keep most of their employees engaged and motivated in the workplace. How do they do it, and what can we learn from them? This session, based on the book by the same name, takes a humorous look at how to increase your engagement levels as well as the levels of your co-workers!
In this session, participants will learn:
- what the Disney organization does to keep employees focused on their purpose
- how to discern between engaged, disengaged, and actively disengaged employees
- the four "LOVES" that drive employee performance
- multiple new ideas and strategies to enhance employee engagement levels
*Program can be a 45-75 minute keynote or 2-3 hour workshop
The Disney Way of Customer Service
Session Description and Learning Objectives
If you have ever visited a Disney Theme Park across the globe, you may feel that "nobody does customer service like Disney." Although the execution is complex, the baseline concepts are quite simple.
This program is designed for you to uncover customer service strategies from Walt Disney himself, and then learn how to apply these lessons to your own organization which will enhance your levels of customer service.
In this session, participants will learn:
- the Disney secret to magical customer service
- why there is value in providing "excellent" customer service
- how to use consistency, connections, and creativity to drive service level
*Program can be a 45-75 minute keynote or 2-3 hour workshop
55 ways to add disney Magic to your organization
Session Description and Learning Objectives
Disney prides itself on a simple model. Great leaders engage the employees, engaged employees inspire the customers, and inspired customers add to the business results again and again.
This session, based on the book by the same name, is personalized by Pete for your organization. Pete will choose "magical" lessons from the sections below based on your gaps, needs, and preferences.
- The Magic of Leadership
- The Magic of the Employees
- The Magic of the Customer Experience
- The Magic of Successful Business Processes
*Program can be a 45-75 minute keynote or 2-3 hour interactive workshop
