Pick Up the Roach! Why Great Leaders do the Dirty Work
Session Description and Learning Objectives
Managers are trained to spend time balancing budgets, organizing workflow and delivering results. Very few have time to stop and focus on the small details. But the details are usually the difference between a mediocre manager and a successful leader.
Through a fascinating lesson from a simple roach, Pete will share six simple, yet essential traits that leaders can emulate every day to improve their people, their product, and their property.
In this session, participants will learn:
- how Disney trains and develops its leaders
- the six leadership traits that make all leaders successful
- how to apply these traits for immediate impact in their organization
*Program can be a 45-75 minute keynote or 2-3 hour interactive workshop
Employee Engagement: Lessons from the Mouse House
Session Description and Learning Objectives
Successful companies like The Walt Disney Company are able to keep most of their employees engaged and motivated in the workplace. How do they do it, and what can we learn from them? This session, based on the book by the same name, takes a humorous look at how to increase your engagement levels as well as the levels of your co-workers!
In this session, participants will learn:
- what the Disney organization does to keep employees focused on their purpose
- how to discern between engaged, disengaged, and actively disengaged employees
- the four "LOVES" that drive employee performance
- multiple new ideas and strategies to enhance employee engagement levels
*Program can be a 45-75 minute keynote or 2-3 hour interactive workshop
The Disney Way of Customer Service
Session Description and Learning Objectives
If you have ever visited a Disney Theme Park across the globe, you may feel that "nobody does customer service like Disney." Although the execution is complex, the baseline concepts are quite simple.
This program is designed for you to uncover customer service strategies from Walt Disney himself, and then learn how to apply these lessons to your own organization which will enhance your levels of customer service.
In this session, participants will learn:
- the Disney secret to magical customer service
- why there is value in providing "excellent" customer service
- how to use consistency, connections, and creativity to drive service levels
- the power of service as it relates to employee promotions, longevity, and engagement levels
*Program can be a 45-75 minute keynote or 2-3 hour interactive workshop
THe Economics of Aesthetics: why the Disney "Show" matters
Session Description and Learning Objectives
Some call it the "economics of aesthetics." Disney calls it the "show," and it may be the most underutilized element in any organization. Disney realized long ago that the sights, smells, and overall vibe of a customer experience is JUST as important as the product itself.
This session explores the power of the Disney "show" and the hidden ROI as well. Learn the Disney secrets why sights, sounds and smells lead to higher profits, increased customer satisfaction, and highly engaged employees.
In this session, participants will learn:
- the story behind why "show" matters
- how to enhance the "show" element in their organization
- why customers will pay more for aesthetically pleasing environments
*Program can be a 45-75 minute keynote or 2-3 hour interactive workshop
Put a Little Disney magic into your organization
Session Description
Can't decide which "Disney" program is right for you? Then create your own! Pete will work with you to design a 1/2 day or full-day event that meets your needs.
Whether your focus is employee engagement, customer service/experience, or adding some Disney "show" to your company, Pete will mix and match modules to create a high-energy day with action items and immediate deliverables for your and your teams.
This session is designed for:
- local chamber of commerce events
- 1/2 day pre-con events as an attendee add-on to your conference
- strategy session / strategic planning / goal setting with executive teams
- team building event for intact teams
*Program can be a 1/2 day or full-day event
Leader and Influencer: Eight Tools to Position yourself as a thought leader
Session Description and Learning Objectives
You are a successful leader in your organization. You manage processes, lead people, and add value to the bottom line. But when people use the phrase "thought leader," does your name come to mind?
Being recognized both inside and outside your company as a thought leader sets you apart from your peers, increases your organizational value, and sets you up for future career growth and opportunities.
In this session, Pete Blank will share how he has used eight different tools to build his brand, increase his followers, and position himself as a thought leader. In this session, participants will learn:
- the short-term and long term-value of personal branding
- the eight tools to position yourself as a thought leader, such as podcasting, social media, video, and more
- how to use each of the tools to add value to yourself and your organization
*Program can be a 45-75 minute keynote or breakout session
