Pick Up The Roach! Why Disney Leaders do the Little Things
Managers are trained to spend time balancing budgets, organizing workflow and delivering results. Very few have time to stop and focus on the small details. But the details are usually the difference between a mediocre manager and a successful leader.
Through a fascinating lesson from a simple roach, Pete will share six simple, yet essential traits that leaders can emulate every day to improve their people, their product, and their property.
In this session, participants will learn:
- how Disney trains and develops its leaders
- the six leadership traits that make all leadership successful
- how to apply these traits for immediate impact in their organization
Employee Engagement - Lessons from the Mouse House
Successful companies like The Walt Disney Company are able to keep most of their employees engaged and motivated in the workplace. How do they do it, and what can we learn from them? This session, based on the book by the same name, takes a humorous look at how to increase your engagement levels as well as the levels of your co-workers!
In this session, participants will learn:
- what the Disney organization does to keep employees focused on their purpose
- how to discern between engaged, disengaged, and actively disengaged employees
- the four "LOVES" that drive employee performance
- multiple new ideas and strategies to enhance employee engagement levels
The Disney Way of Customer Service
If you have ever visited a Disney Theme Park across the globe, you may feel that "nobody does customer service like Disney." Although the execution is complex, the baseline concepts are quite simple. In this session, you will uncover customer service strategies from Walt Disney himself, and then learn how to apply these lessons to your own organization which will enhance your levels of customer service.
In this session, participants will learn:
- the Disney secret to magical customer service
- why there is value in providing "excellent" customer service
- how to use consistency, connections, and creativity to drive service levels
- the power of service as it relates to employee promotions, longevity, and engagement levels
Put some Disney "Show" into your Organization
Some call it the "economics of aesthetics." Disney calls it the "show," and it may be the most underutilized element in any organization. Disney realized long ago that the sights, smells, and overall vibe of a customer experience is JUST as important as the product itself.
This session explores the power of the Disney "show" and the hidden ROI as well. Learn the Disney secrets why sights, sounds and smells lead to higher profits, increased customer satisfaction, and highly engaged employees.
In this session, participants will learn:
- the story behind why "show" matters
- how to enhance the "show" element in their organization
- why customers will pay more for aesthetically pleasing environments